“Behind the Settlement: What Really Happens After You Hire a Billboard Lawyer” Released Today from Protecting American Consumers Together (PACT)

Washington, D.C. – Protecting American Consumers Together (PACT), a national organization dedicated to standing up for plaintiffs, victims, and consumers to ensure they can access a fair and transparent legal process, today released a new documentary film, “Behind the Settlement: What Really Happens After You Hire a Billboard Lawyer.” 

Produced over the course of 2025, PACT’s new documentary film chronicles the stories of people who say they were victimized by the personal injury system, including Debra, a mother from Illinois who was seriously injured in a car accident and says her personal injury lawyer took her settlement. 

The documentary also follows Jeff, a consultant from Texas, who describes how, after his car accident, his personal injury lawyer took control of his medical care, sending him to what he believes were needless appointments to inflate the size of his lawyer’s payday. 

Finally, it examines the broader impact of the personal injury system through Dave, a business owner from Texas, who says an influx of personal injury lawsuits drove up his insurance costs and forced him to lay off staff. He says he now worries about whether he can stay in business, adding, “If you own a commercial business, you’re gonna get sued…sooner or later.”

“Behind the Settlement” can be viewed here.

“‘Behind the Settlement’ presents the accounts of three individuals who allege they were harmed by the ambulance lawyer mill – stories that have become all too common in the United States,” said Lauren Zelt, Executive Director of PACT. “This new film marks the culmination of PACT’s first year of operations, sharing the stories of consumers affected by lawsuit abuse to bring greater attention to the issue. We will not rest until stories like Debra, Jeff, and Dave’s are a thing of the past.”

“Behind the Settlement” is the latest PACT video production intended to educate consumers and advocate for transparency in the legal system. PACT’s Explainer Video, which outlines the ambulance lawyer mill outlined above, has already received more than 5.5 million views online.

To learn more about PACT or to arrange an interview, please contact Executive Director Lauren Zelt: laurenzelt@protectingamericanconsumers.org. 

###