New Microsite Combines Victim Testimonials, National Survey Data, PSA Campaign and Story Intake Platform To Expose Systemic Problems in the Personal Injury Industry

Washington, D.C. – Protecting American Consumers Together (PACT) announced today the launch of YourInjuryStory.com, a new consumer-focused website designed to serve as the centerpiece of a major national awareness and outreach campaign aimed at collecting victim stories and educating consumers about America’s predatory personal injury system.

The site will function as the primary landing page for upcoming advertising campaigns across social media and other digital channels, with the goal of encouraging consumers to share their experiences after working with personal injury attorneys and related industry actors.

The new microsite brings together PACT’s growing body of consumer education and advocacy work into a single destination, including:

• PACT’s national survey of crash victims
• The “Before You Call That Lawyer” PSA campaign
• Public victim testimonials sourced from Reddit, Yelp, and other platforms
• A new “Share Your Story” intake form for consumers to submit firsthand experiences
  
  

The campaign is designed to provide visitors with a comprehensive and transparent view of how the personal injury pipeline can operate — from attorney solicitation and medical referrals to lawsuit lending and settlement distribution.

“Too many Americans feel pressured, misled, or financially trapped after hiring a personal injury lawyer,” said Lauren Zelt, Executive Director of PACT. “YourInjuryStory.com gives consumers a place to see the system clearly, hear directly from other victims, and share their own experiences. We believe transparency is essential to protecting people during some of the most vulnerable moments of their lives.”

At the center of the microsite is a new public intake platform where individuals can confidentially share their experiences involving personal injury law firms, medical debt, lawsuit lending, referral practices, settlement disputes and other concerns tied to the injury-claim process.

The microsite also features PACT’s “Before You Call That Lawyer” educational campaign, including a consumer PSA and a checklist of key questions injured Americans should ask before signing representation agreements. Additional sections highlight public reviews and testimonials from consumers who say they experienced poor communication, financial pressure, unexpected medical debt, or loss of control over their care.

Among the campaign’s featured findings:

• 92% of crash victims surveyed reported being contacted by attorneys after their accident
• 75% said they were referred to attorney-selected medical providers
• 50% reported taking on medical liens or lawsuit loans
• 41% said the system benefits attorneys more than victims
  

Consumers can visit YourInjuryStory.com to watch the PSA campaign, review educational materials, explore public victim testimonials, and submit their own stories.